FAQ - Shipping & Returns
How long will it take to receive my item?
Most of our items are delivered within 2 business days. We process all orders within one business day, not including weekends or holidays. We do offer expedited shipping options which are available during checkout. Please note that tracking updates on the USPS website are often delayed, especially around holidays. If you have a question regarding shipping and handling times, please contact us at support@nodnalco.com.
When will items that are currently out of stock become available?
Please sign up for our newsletter at the bottom of the page to be notified when out of stock items become available.
Can I cancel an order?
We process orders as quickly as possible to ensure the fastest delivery for you. As a result, we can gladly cancel an order within 1 hour of your order being placed. For any questions you can contact us at support@nodnalco.com.
What if USPS returns my package due to an incorrect shipping address?
It is the buyer's responsibility to make sure that the shipping address provided is correct. Your item will be shipped to the address included in your order. NODNAL CO is not responsible for packages delivered to the wrong address as provided by buyer.
For any item that is returned due to an incorrect address, the buyer is responsible for the cost to reship the item. The buyer also has the option to receive a refund if they no longer wish to receive the item. The item will be held for up to 30 days after it has been returned.
My USPS tracking shows my item as "Delivered", but I never received it?
NODNAL CO is not responsible for packages delivered as confirmed by USPS, but not received by the customer. If this should occur, please contact your local post office with your tracking number to investigate the package.